Returns & Refund Policy

Effective Date: July 10, 2026

At Balis Family Foods LLC, we are committed to providing premium authentic Greek products. If you are not completely satisfied with your purchase, we will do our best to make it right.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will gladly replace the item or issue a full refund at no additional cost.

Food Safety Policy

Because our products are food items, we cannot accept returns of products that have been opened, used, or consumed.

This policy helps ensure the safety and quality of all products we sell.

Unopened Products

Unopened products may be returned within 30 days of delivery if:

The product remains unopened.
The original packaging is intact.
The product is in resalable condition.

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be credited to your original payment method within 5–10 business days, depending on your financial institution.

Shipping Charges

Original shipping charges are non-refundable unless the return results from:

Our shipping error
A defective product
Damage during shipment
How to Request a Return

Please contact us before returning any item.

Balis Family Foods LLC

Email: www.balisfamilyfoods.com

Website: www.balisfamilyfoods.com

Please include your order number when contacting us.

Questions?

If you have any questions regarding our Returns & Refund Policy, please contact us. We are committed to providing exceptional customer service and ensuring your satisfaction.